FAQS

  1. Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the courier's site.

  2. Q: What is your shipping time and cost? A: Shipping times vary by location. Please refer to our Shipping & Delivery page for estimated delivery times and shipping costs based on your region.

  3. Q: What is your return policy? A: We offer a 30-day return policy. Items must be unworn and in their original condition. Please contact our customer service for return authorization and instructions.

  4. Q: Are your products true to size? A: Our sizing generally follows standard measurements. We recommend checking our size chart for accurate measurements and fit guidance.

  5. Q: Do you ship internationally? A: Yes, we offer international shipping to many countries. Shipping rates and times vary based on the destination. Please check our Shipping & Delivery page for details.

  6. Q: How do I change or cancel my order? A: Contact our customer service team immediately if you need to change or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.

  7. Q: Are your products officially licensed merchandise? A: Yes, we collaborate with licensed distributors and brands to offer authentic merchandise. All our products are officially licensed.

  8. Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure payment methods. You can find the full list of accepted payment methods at checkout.

  9. Q: Can I return personalized or customized items? A: Personalized or customized items are generally non-returnable unless they arrive damaged or defective. Please contact us for assistance in such cases.

  10. Q: How can I contact your customer service? A: You can reach our customer service team via email at [customer service email] or by phone at [customer service phone number]. We're available [hours of operation] to assist you.