At Modadiy, we strive for customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 30 days of the delivery date.
Returns:
Items must be in their original condition, unworn, unwashed, and with tags attached.
Please contact our customer service team within 30 days of delivery to initiate the return process.
A return shipping label will be provided for eligible returns.
Refunds will be issued to the original payment method upon receipt and inspection of the returned items.
Exchanges:
If you wish to exchange an item for a different size or color, please contact us within 30 days of delivery.
Exchange requests are subject to availability. If the desired item is unavailable, a refund or store credit will be offered.
Exceptions:
Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or defective.
Final sale items are not eligible for return or exchange.
How to Initiate a Return or Exchange:
Please reach out to our customer service team at [contact email/phone number] with your order number and details. We will guide you through the process and provide further instructions.
For more information, refer to our full Return & Exchange Policy on our website.